| 1. |
Amazon Web Services ("AWS") |
Server provider for Cloud customers that stores all Cloud customer data. |
USA, EU, Singapore |
| 2. |
Rackspace US, Inc. |
Provider of AWS Subscription. |
USA |
| 3. |
Fairwinds Ops, Inc. fka ReactiveOps, Inc. |
Fairwinds Insights is a complete Kubernetes governance platform. It continuously audits CI/CD pipelines and runtime environments for K8s misconfigurations. |
USA |
| 4. |
Zendesk |
Gurock's helpdesk ticketing system; contains account information required to resolve administrative and technical issues, such as customer billing information and customer contact information. |
Available to be Hosted in the European Economic Area (EEA), the United States (US), Japan (JP), or Australia (AU). |
| 5. |
Stripe |
Used to process credit card payments, issue invoices, and calculate/apply VAT tax; contains customer billing information and customer contact information. |
USA |
| 6. |
Google Analytics |
Web traffic analytics tool. |
USA |
| 7. |
Zapier |
Automation tool used to connect paid advertising tools, sometimes processes PII from advertising lead forms or webinar registration pages and sends that data to our CRM. |
USA |
| 8. |
Tremendous |
Gift card provider. Potential to process customer data in order to provide payment incentive. |
USA |
| 9. |
Zoom |
Paid video/webinar channel. Zoom collects, stores, and processes customer data such as first name, last name, email, country of origin, job title, organization name as part of webinar registration. |
USA |
| 10. |
Discourse |
Community forum platform. Discourse may collect, store, and/or process communication with customers on behalf of Gurock. |
USA |
| 11. |
HubSpot |
Customer Relationship Management platform. |
USA |
| 12. |
TalentLMS |
Learning/Training Platform for TestRail. |
USA |
| 13. |
Egnyte |
Cloud storage platform used to host customer agreements and legal documents. |
USA |
| 14. |
LinkedIn Ads |
Paid social media advertising channel. This processing constitutes a sale based on the definition under the CCPA. |
USA |
| 15. |
Facebook Ads |
Paid social media advertising channel. This processing constitutes a sale based on the definition under the CCPA. |
USA |
| 16. |
Microsoft Ads |
Pay-per-click advertising channel. This processing constitutes a sale based on the definition under the CCPA. |
USA |
| 17. |
Google Ads |
Pay-per-click advertising channel. This processing constitutes a sale based on the definition under the CCPA. |
USA |
| 18. |
Google Tag Manager |
Website tag management system. |
USA |
| 19. |
Zoom Info |
Prospect lists, includes name, email, phone number, company info. |
USA |
| 20. |
Google Workspace |
Email system, file storage, documentation platform. Used to host, collect, and process customer information. |
USA |
| 21. |
Pendo |
In-product analytics tool (web usage behavior, email tracking). |
USA |
| 22. |
SendGrid |
Automated emails related to the TestRail Cloud and billing applications (collects and stores email, possibly first and last name). |
USA |
| 23. |
6sense |
Account based marketing and sales platform. 6Sense collects, stores, and processes customer data such as: Name, Email, Company Name, Company Business Address(es), Business Phone Numbers (corporate, direct dial, mobile), Job Title/Job Role, Education, Employment-Related Information, Social Media Profile(s). |
USA |
| 24. |
Amazon Nova Lite via Amazon Bedrock |
Provides generative artificial intelligence and natural language processing services. |
USA |
| 25. |
Google Gemini |
Provides generative artificial intelligence and natural language processing services. |
USA |
| 26. |
Dreamdata |
Paid Media data: metrics and UTM parameters from Google Ads, LinkedIn Ads, and other ad platforms (e.g., campaigns, cost, clicks, conversions). HubSpot data: contact, company, and deal properties (e.g., lead source, country, associated app, license type, etc.). |
EU |
| 27. |
Atlassian |
Development and Collaboration. |
USA |
